In the realm of e-commerce, a clear and concise return policy is essential for fostering trust and ensuring customer satisfaction. At Total Body Bliss, we have established a return policy that is designed to be straightforward and fair, reflecting our commitment to quality and customer care.

Our return policy allows customers a 14-day window from the date of receipt to initiate a return. This timeframe is consistent with industry standards, providing ample opportunity for customers to evaluate their purchases. To be eligible for a return, items must be in their original condition, unopened or unused, and accompanied by all of the original packaging and tags. This requirement ensures that products can be resold, maintaining the integrity of our inventory.

Upon initiating a return, customers must provide proof of purchase, which is a standard practice in retail. This step not only facilitates the return process but also helps in tracking sales and inventory management. Once a return request is approved, customers will receive a return address along with detailed instructions on how to proceed. It is important to note that items returned without prior authorization will not be accepted, a policy that is in place to prevent misuse of the return system. It is the customers responsibility to pay for shipping to return items.

In terms of exceptions, certain categories of products are non-returnable. This includes perishable goods, custom products, and personal care items, which are typically excluded from return policies across the industry. Additionally, hazardous materials and sale items are also non-returnable, aligning with common practices to ensure safety and fairness.

Refunds are processed promptly upon receipt and inspection of the returned items. If approved, refunds will be issued to the original payment method within 10 business days. However, it is important to note that processing times may vary depending on the customer's bank or credit card company. Should there be any delays beyond 15 business days after approval, customers are encouraged to reach out for assistance.

In summary, a well-defined return policy is a critical component of the customer experience in e-commerce. By adhering to these guidelines, Total Body Bliss aims to provide a transparent and efficient return process, ensuring that customers can shop with confidence.